Job Description
Join our award-winning hospitality team as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your career in luxury guest services. As the first point of contact for our international clientele, you'll embody our commitment to exceptional service while enjoying competitive pay, growth opportunities, and a vibrant downtown Milwaukee work environment.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Utilize property management software (training provided) to process transactions
- Address guest concerns promptly and escalate complex issues to management
- Uphold brand standards through professional appearance and communication
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent (GED)
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training provided for industry systems)
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- No experience required – we invest in motivated talent
- Valid work authorization for the United States