Job Description
Join our award-winning team at Grand Charlotte Hotel and become the heart of our guests' weekend experiences! We're seeking passionate hospitality professionals to manage our front desk operations during peak weekend hours. This role is perfect for individuals who thrive in dynamic environments and excel at creating memorable moments for travelers exploring Charlotte's vibrant attractions.
As a Weekend Front Desk Agent, you'll be the first point of contact for our guests, handling everything from seamless check-ins to personalized local recommendations. We offer competitive compensation, flexible scheduling, and opportunities for career growth within our luxury property. If you're ready to deliver exceptional service while enjoying Charlotte's weekend energy, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modify bookings, and optimize room assignments
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for flawless operations
- Provide local attraction recommendations and transportation assistance
- Maintain meticulous records of guest preferences and special requests
- Execute upselling strategies to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Ability to work weekends and flexible hours including evenings/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Charlotte attractions and transportation networks
- Positive attitude and commitment to luxury service standards