Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our AAA Four-Diamond property. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our expanding portfolio.
Responsibilities
- Deliver personalized check-in/check-out experiences with warm hospitality
- Manage reservation systems, room assignments, and billing operations
- Resolve guest inquiries and complaints with proactive solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, handle cash transactions, and maintain accurate records
- Promote hotel amenities and services to enhance guest satisfaction
- Maintain immaculate front desk appearance and organization
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (required for airport runs)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor