Job Description
Welcome to Apex Hospitality Group, where we define luxury and comfort in the heart of Fort Worth. We are currently seeking a highly motivated and professional Front Desk Agent to join our dynamic team. If you have a passion for hospitality and a knack for creating memorable guest experiences, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. You will manage check-ins, check-outs, and handle inquiries with grace and efficiency. We offer a competitive salary, comprehensive benefits, and a supportive work environment where your contributions are valued.
Join us in delivering world-class service in the vibrant city of Fort Worth.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manage the front desk operations efficiently, including check-in, check-out, and room assignments.
- Handle incoming phone calls, emails, and correspondence promptly and professionally.
- Process payments and resolve billing inquiries accurately.
- Assist guests with local recommendations and special requests to enhance their stay.
- Monitor the lobby area to ensure a safe and comfortable environment for all visitors.
- Collaborate with housekeeping and maintenance teams to address guest needs and maintenance issues.
Qualifications
- High school diploma or GED required; hospitality or hotel management certification is a plus.
- Previous experience as a Front Desk Agent or Receptionist in the hospitality industry.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays.
- Must be professional, reliable, and detail-oriented.