Job Description
Join our award-winning team at Grand Plaza Hotel in Washington, PA, where luxury meets hospitality excellence. We're urgently seeking passionate individuals to elevate our guest experience. As a premier destination in the region, we offer competitive compensation, comprehensive benefits, and career advancement opportunities. Apply today and become part of a dynamic environment that values professionalism, teamwork, and exceptional service.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and resolve issues promptly
- Utilize hotel management systems (Opera, Fidelio) efficiently
- Maintain accurate records and prepare daily reports
- Train and mentor new front desk staff as needed
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent; hospitality degree a plus
- Valid Pennsylvania driver's license (if required for errands)