Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences and drive operational excellence. Enjoy competitive benefits, career advancement opportunities, and a vibrant team environment in one of America's most dynamic cities. If you thrive in fast-paced hospitality settings and possess outstanding communication skills, apply today to become part of our legacy of excellence.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and VIP guest requests
- Resolve guest concerns promptly with personalized solutions
- Process payments, handle cash transactions, and balance daily reports
- Coordinate with housekeeping, maintenance, and concierge teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and confidential information
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of Dallas tourism attractions and services
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required