Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Charlotte! Be the welcoming face of our luxury hotel, creating memorable experiences for every guest. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth. If you're passionate about hospitality and thrive in a dynamic environment, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems and room assignments using OPERA software
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments, maintain accurate financial records, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service excellence
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in reservation systems (OPERA preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license and reliable transportation
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of hotel operations and safety protocols
- High school diploma or equivalent required