Job Description
Join our award-winning team at Austin Hospitality Group and become the heart of our guest experience! We're seeking a charismatic Front Desk Agent to deliver exceptional service at our downtown Austin property. As the first point of contact, you'll create memorable moments for travelers from around the world while showcasing the vibrant spirit of Austin. This role offers competitive compensation, comprehensive benefits, and growth opportunities in the dynamic hospitality industry.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve concerns with exceptional service
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain accurate reservation records and room status updates
- Collaborate with concierge team to provide personalized recommendations
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Valid Texas driver's license and reliable transportation
- Texas Food Handler certification preferred
- Basic knowledge of Austin attractions and events
- High school diploma or equivalent required