Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hospitality Group in Houston, TX! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, career growth opportunities, and a supportive work environment. If you're passionate about service and thrive in fast-paced settings, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservations, inquiries, and payment transactions accurately
- Resolve guest concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Maintain detailed records and prepare shift reports
- Upsell hotel amenities and services to enhance guest satisfaction
- Adhere to safety protocols and emergency procedures
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Strong communication and multitasking abilities
- Flexible availability to work evenings, weekends, and holidays
- Basic math and cash handling skills
- High school diploma or equivalent required
- Customer service certification a plus