Job Description
Join our award-winning team at Grand Hotel Louisville! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Kentucky's premier city.
Responsibilities
- Handle guest check-ins/check-outs with efficiency and warmth
- Manage reservations and room assignments using Opera PMS
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Act as local tourism resource for guests
- Maintain security protocols and key control systems
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking ability
- Valid driver's license and reliable transportation
- Basic knowledge of Louisville tourism attractions
- High school diploma or equivalent required