Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Manhattan as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in a luxury hospitality environment. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of New York's most iconic locations. If you thrive in fast-paced settings and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping, maintenance, and security teams seamlessly
- Utilize hotel management systems (Opera) for efficient operations
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (Opera preferred)
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Strong attention to detail and multitasking abilities
- Positive attitude with a commitment to guest satisfaction