Job Description
Join Nashville's premier hospitality destination at the Grand Nashville Hotel! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in Music City. Our luxury property offers competitive benefits, career growth, and a vibrant downtown location near iconic attractions. If you're passionate about exceptional service and thrive in dynamic environments, apply today to become part of our award-winning team.
Responsibilities
- Check guests in/out efficiently while maintaining accurate reservation records
- Manage guest inquiries and resolve issues with professionalism and empathy
- Process payments, handle cash transactions, and reconcile daily reports
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to maximize room occupancy and revenue
- Act as local tourism ambassador with knowledge of Nashville attractions
- Maintain security protocols and safeguard guest information
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license (required for vaughan duties)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of foreign languages (Spanish preferred)