Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Columbus, Ohio! We're seeking charismatic professionals to deliver exceptional guest experiences during evening, overnight, and weekend shifts. This is your opportunity to shine in a dynamic hospitality environment where your warmth and efficiency create lasting memories for travelers worldwide.
Our competitive compensation package includes comprehensive benefits, career advancement opportunities, and a vibrant team culture. If you thrive in fast-paced settings and take pride in flawless service, apply today to become the welcoming face of Columbus hospitality!
Responsibilities
- Check in/out guests efficiently using Opera/PMS systems while maintaining accurate records
- Handle guest inquiries, resolve complaints, and anticipate needs with proactive solutions
- Process payments, manage reservations, and coordinate with housekeeping/maintenance teams
- Sell room upgrades, local attractions, and premium services to maximize revenue
- Maintain security protocols and emergency procedures for guest safety
- Collaborate with night audit team for accurate financial reconciliation
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Columbus attractions and local area
- High school diploma or equivalent required