Job Description
Join the heart of hospitality at Grand Horizon Hotel in vibrant Phoenix! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our AAA Four Diamond property. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in delivering exceptional service. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Arizona's premier hospitality destinations.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences while managing reservations efficiently
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/management teams
- Process payments, maintain accurate billing records, and manage cash drawer operations
- Utilize hotel management software (Opera) for room status updates and guest preferences tracking
- Act as a local Phoenix ambassador, recommending attractions and dining experiences
- Maintain security protocols for guest safety and property protection
- Collaborate with concierge and valet teams to ensure seamless guest journeys
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills and multilingual abilities (Spanish preferred)
- Strong problem-solving abilities with a guest-first mindset
- Valid Arizona driver's license and clean driving record (for valet coordination)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Phoenix tourism landscape and local attractions
- High school diploma or equivalent; hospitality certification a plus