Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Minneapolis! We're seeking passionate individuals to create unforgettable guest experiences in the heart of downtown. This part-time role offers flexible scheduling, competitive pay, and growth opportunities within our luxury hotel chain.
Why Work With Us?
- Industry-leading training programs
- Employee discounts on hotel stays and amenities
- Comprehensive health benefits for part-time staff
- Recognition programs for exceptional service
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservation systems and room assignments
- Resolve guest inquiries with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic cash handling and accounting knowledge
- Flexible availability including nights/weekends
- High school diploma or equivalent required