Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Fort Worth! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our downtown flagship property. This full-time role offers growth opportunities, competitive benefits, and the chance to be the first point of contact for our diverse clientele. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to launch your hospitality career!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and payment transactions
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate PMS systems (e.g., Opera) and maintain accurate records
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute emergency procedures and maintain security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution abilities
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Fort Worth attractions and local services