Job Description
Join our award-winning downtown Minneapolis hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service, manage seamless check-in/check-out processes, and create memorable stays for international and local travelers. Enjoy competitive benefits, career growth opportunities, and a vibrant team environment in the heart of the Twin Cities.
Responsibilities
- Deliver warm, personalized welcome experiences during guest arrivals and departures
- Efficiently manage room reservations, payments, and billing inquiries
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Resolve guest concerns with empathy and professionalism to ensure satisfaction
- Maintain accurate guest records using hotel management systems
- Process payments and manage cash drawer with precision
- Act as local Minneapolis ambassador recommending attractions and dining
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Valid Minnesota driver's license preferred
- Positive attitude with genuine passion for service excellence