Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's vibrant hospitality scene. We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 operational excellence. This full-time role offers competitive compensation, growth opportunities, and the chance to be the first point of contact for travelers exploring North Carolina's dynamic capital.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation modifications, inquiries, and special requests
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems for real-time room status updates
- Execute emergency protocols and crisis management procedures
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and local area
- Strong organizational skills and attention to detail
- Valid driver's license with clean record (for local errands)