Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel Atlanta! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. This entry-level role offers comprehensive training and clear career advancement pathways within our global hotel chain. Perfect for detail-oriented individuals who thrive in fast-paced environments and want to build a future in hospitality.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservations, payments, and guest inquiries with professionalism
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and maintain high satisfaction
- Process billing transactions and maintain accurate records
- Provide local recommendations and assistance to guests
- Uphold brand standards and security protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a dynamic environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States