Job Description
Join our dynamic hospitality team at Grand City Hotels as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during shift-based operations in the heart of Philadelphia. This full-time role offers competitive pay, career growth opportunities, and a vibrant work environment in one of America's most historic cities. If you thrive in fast-paced settings and excel at creating memorable guest interactions, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy in billing and room assignments
- Handle guest inquiries, complaints, and special requests with professionalism and problem-solving skills
- Manage reservation systems, process payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security departments to ensure seamless operations
- Execute opening/closing procedures including cash handling, safe operations, and report generation
- Uphold brand standards through attentive service and adherence to safety protocols
- Train new staff on front desk operations and company policies
Qualifications
- Minimum 1 year experience in front desk or hospitality customer service role
- Proficiency with hotel management software (e.g., Opera, Amadeus) and MS Office
- Exceptional communication and conflict resolution abilities
- Flexible availability to work nights, weekends, and holidays on rotating shifts
- Strong attention to detail and multitasking capabilities in high-pressure situations
- Valid driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Philadelphia attractions and transportation hubs