Job Description
Join our dynamic hospitality team at Grand City Hotels as an Entry-Level Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our Fort Worth location. This shift-based role offers rapid career growth in the hospitality industry with competitive compensation and comprehensive training.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Operate switchboard and manage communications
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with POS systems
- Strong customer service orientation
- Ability to work flexible shifts (nights, weekends, holidays)
- Excellent communication and problem-solving skills
- Attention to detail and multitasking ability
- Previous hospitality experience preferred
- Valid Texas driver's license (if required for errands)