Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Detroit! We're seeking a dynamic professional to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to luxury service while managing check-in/check-out processes, resolving inquiries, and coordinating with housekeeping and concierge teams. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle guest inquiries with professionalism and problem-solving excellence
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate VIP requests and special arrangements for high-profile guests
- Collaborate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 2 years front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Michigan driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Detroit attractions and transportation options
- High school diploma or equivalent required