Job Description
Join our award-winning luxury hotel in the heart of San Diego's vibrant Gaslamp Quarter as a Guest Experience Manager. We're seeking a passionate hospitality professional to elevate our guest journey through personalized service and seamless operations. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays worldwide
- Professional development stipend
Responsibilities
- Lead front desk operations and supervise 10+ team members
- Resolve complex guest issues with empathy and efficiency
- Develop and implement guest experience enhancement initiatives
- Train staff on service standards and emergency protocols
- Analyze guest feedback data to drive operational improvements
- Collaborate with housekeeping and F&B departments for seamless service
- Manage VIP guest experiences and special requests
Qualifications
- 5+ years in luxury hotel operations with 2+ years in leadership
- Proven expertise in guest relationship management systems
- Exceptional problem-solving and conflict resolution skills
- Strong knowledge of San Diego tourism landscape
- Fluency in English and Spanish (preferred)
- Hotel management degree or equivalent certification
- Experience with Opera and Marriott Bonvoy systems