Job Description
Join our award-winning team at Grand Hospitality Group in vibrant Charlotte, NC! We're seeking passionate Weekend Hotel Staff to deliver exceptional guest experiences during peak weekend periods. This is your opportunity to work in a dynamic environment where your hospitality skills shine while enjoying competitive pay and flexible scheduling. Perfect for students or professionals seeking weekend-focused roles in the heart of Charlotte's thriving tourism sector.
Responsibilities
- Deliver outstanding guest service at check-in, check-out, and during guest interactions
- Manage weekend check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Perform daily room status updates and coordinate with housekeeping
- Process payments and maintain accurate financial records
- Assist with weekend event setup and guest amenities
- Collaborate with cross-functional teams to ensure seamless operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Weekend availability (Saturday & Sunday shifts required)
- Strong communication and problem-solving skills
- Basic knowledge of hotel management systems (PMS)
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Valid North Carolina driver's license (if driving required)
- High school diploma or equivalent