Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Dallas! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and possess exceptional communication skills, apply today!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management software (Opera, Fidelio)
- Upsell hotel amenities and services to enhance revenue
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal communication skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in Microsoft Office and hospitality software
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Texas Food Handler certification (or willingness to obtain)