Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. You'll deliver exceptional service while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and growth opportunities in a vibrant hospitality environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with knowledge of Dallas attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of foreign languages (Spanish/French preferred)