Job Description
Join our award-winning team at the heart of New Orleans' vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown hotel. This full-time role offers competitive compensation, career growth opportunities, and the chance to immerse yourself in the city's rich culture. If you're passionate about service excellence and thrive in dynamic environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations and optimize room assignments using Opera PMS
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- 1+ years front desk or customer service experience in luxury hospitality
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Louisiana hospitality certification (or willingness to obtain)
- Knowledge of New Orleans attractions and transportation systems
- Fluency in English; Spanish/French a plus