Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-in/check-out processes. Enjoy competitive benefits, career growth opportunities, and work in a stunning downtown Columbus location. If you thrive in fast-paced environments and possess exceptional communication skills, apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate financial records
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Utilize PMS software for daily operations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Basic knowledge of Columbus attractions and services
- High school diploma or equivalent required