Job Description
Join our dynamic hospitality team as a Front Desk Agent in the heart of Houston! We offer competitive weekly pay, flexible shift schedules, and a vibrant work environment. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and inquiries. Enjoy comprehensive training, career advancement opportunities, and a supportive team culture. Perfect for detail-oriented individuals who thrive in fast-paced settings!
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel systems
- Process reservations and modify bookings with precision
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing accurately
- Maintain security protocols for guest safety
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency in hotel management software (e.g., Opera)
- Excellent communication and multitasking skills
- Flexibility to work evenings, weekends, and holidays
- Strong problem-solving abilities
- Basic math and cash handling skills
- Positive attitude with team player mentality