Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation in the heart of San Jose! We're seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. Perfect for students, career changers, or those seeking flexible hours, this part-time role offers competitive pay, complimentary meals, and opportunities for advancement in the hospitality industry.
As a cornerstone of San Jose's tourism landscape, our hotel combines modern amenities with personalized service. Enjoy working in a dynamic environment that values diversity, teamwork, and guest satisfaction above all. We provide comprehensive training and a supportive culture where your contributions make a real impact.
Responsibilities
- Deliver exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage room reservations and coordinate with housekeeping for seamless guest transitions
- Handle guest complaints with professionalism and escalate complex issues to management
- Maintain cleanliness and order in public areas (lobbies, restrooms, etc.)
- Assist with valet parking, luggage handling, and concierge services as needed
- Collaborate with security team to ensure guest safety and property security
- Process payments and operate point-of-sale systems accurately
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency in English; bilingual (Spanish) highly desirable
- High school diploma or equivalent required
- Valid California driver's license (for valet positions)
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Must pass background check and drug screening