Job Description
Join Nashville's premier hospitality team as a Front Desk Agent! We're seeking energetic, guest-focused professionals to create memorable experiences at our iconic downtown property. No experience? No problem! We provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, health benefits, and opportunities for advancement in Music City's thriving tourism industry.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera, Fidelio)
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with attention to detail
- Must pass background check
- Valid Tennessee driver's license (preferred)
- Previous hospitality experience a plus