Job Description
Join our award-winning luxury hotel in the heart of Boston! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in a dynamic hospitality environment. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with prompt, empathetic solutions
- Process payments, manage billing discrepancies, and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and valet teams to ensure operational excellence
- Utilize PMS software to manage room assignments, availability, and guest preferences
- Execute upselling strategies for premium rooms, dining, and spa services
- Maintain detailed records of guest feedback and incident reports
Qualifications
- Minimum 2 years hotel front desk or high-level customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication skills with fluency in English (multilingual a plus)
- Strong problem-solving abilities with conflict resolution expertise
- Flexible availability including nights, weekends, and holidays
- Valid Massachusetts driver's license and clean driving record
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent; hospitality degree preferred