Job Description
Join the heart of Memphis hospitality at our luxury downtown hotel! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the city of blues. As the first point of contact, you'll embody Southern charm while managing check-ins, reservations, and guest inquiries with precision. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in one of America's most iconic cities.
Responsibilities
- Efficiently manage guest check-ins/checkouts and reservation systems
- Resolve guest inquiries and concerns with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain a pristine front desk environment
- Utilize PMS software for daily operations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Memphis attractions and events
- Flexibility to work evenings/weekends/holidays
- High school diploma or equivalent required