Job Description
Join our award-winning Nashville hotel team and unlock your potential in hospitality! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll create memorable stays for music industry professionals and tourists alike while advancing your career in one of America's fastest-growing hospitality markets.
Enjoy our supportive culture, comprehensive training, and opportunities for advancement into supervisory roles. With Nashville's booming tourism scene and our prime downtown location, you'll gain invaluable experience in high-volume operations while building relationships with industry leaders.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries with local expertise on Nashville attractions
- Resolve guest concerns promptly using problem-solving protocols
- Maintain accurate records in hotel management systems
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Implement upselling strategies for premium services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, Cloudbeds preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail with financial handling experience
- Tennessee hospitality certification or willingness to obtain
- Basic knowledge of Nashville tourism landscape
- High school diploma or equivalent required