Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking energetic Front Desk Agents to create exceptional guest experiences at our flagship NYC property. No experience required – we provide comprehensive training for motivated individuals eager to grow in the luxury hospitality sector.
Join our award-winning team and develop valuable customer service, reservation management, and problem-solving skills while working in Manhattan's vibrant Midtown district. Enjoy competitive compensation, health benefits, and career advancement opportunities within our global network.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
- Operate property management systems (training provided)
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer applications
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude
- Ability to stand for extended periods