Job Description
Join our award-winning team at the Grand Plaza Hotel in sunny Los Angeles! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll create memorable moments for international travelers while enjoying a modern work environment with career growth opportunities. If you thrive in fast-paced hospitality settings and value work-life balance, this role is your perfect match.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation systems and optimize room assignments
- Resolve guest inquiries and complaints with empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations to enhance guest stays
- Operate PMS software (Opera/Fidelio) efficiently
Qualifications
- 1+ years front desk or hospitality experience required
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems
- Flexible schedule availability (nights/weekends/holidays)
- High school diploma or equivalent; hospitality degree preferred
- Ability to multitask in high-pressure environments
- Valid California driver's license (for local errands)