Job Description
Join our award-winning luxury hotel in the heart of Raleigh's bustling downtown! At Grand Hotel Raleigh, we're seeking exceptional hospitality professionals to deliver unforgettable guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, combining local expertise with world-class service. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of North Carolina's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve issues proactively
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain immaculate lobby and reception area standards
Qualifications
- Minimum 2 years hotel front desk experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management software (Opera preferred)
- Valid North Carolina driver's license
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and warm demeanor