Job Description
Join our award-winning team at Grand Horizon Resort, where exceptional hospitality meets unforgettable experiences! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. As the face of our luxury property, you'll create lasting impressions while managing seamless check-in/check-out processes and resolving inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in Orlando's premier tourism district.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and room assignments using Opera property management system
- Process payments and maintain accurate guest folios
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Upsell resort amenities and dining experiences to enhance guest satisfaction
- Maintain detailed logs of guest interactions and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license with clean record (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Orlando attractions and local area
- Fluency in English; Spanish proficiency highly valued