Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as an immediate Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to start your career with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform daily audits and report discrepancies to management
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera/PMS or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Chicago attractions and transportation