Job Description
Join the vibrant hospitality scene in Charlotte as a Front Desk Agent at Grand Horizon Hotel! We're seeking passionate individuals to deliver exceptional guest experiences while launching their careers in luxury hospitality. Enjoy competitive pay, comprehensive training, and a supportive team environment in the heart of Uptown Charlotte. Perfect for energetic newcomers ready to grow in the hotel industry!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with reservation systems
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Prior customer service experience preferred
- Flexible schedule availability including nights/weekends
- Professional appearance and positive attitude