Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking enthusiastic Hotel Associates to deliver exceptional guest experiences in our downtown Cleveland location. No hospitality experience needed – we provide comprehensive training to kickstart your career in the thriving tourism industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Perfect for career changers, recent graduates, or anyone ready to grow in a dynamic environment. Apply today and start your journey in hospitality tomorrow!
Responsibilities
- Deliver outstanding guest service at the front desk and throughout the property
- Manage check-in/check-out procedures using our property management system
- Assist with guest inquiries, requests, and issue resolution
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Support event setup and guest functions as needed
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work weekends, evenings, and holidays
- Basic computer proficiency and tech-savviness
- Positive attitude and customer-focused mindset
- Reliable transportation to work location
- Ability to stand for extended periods
- No prior experience required – training provided