Job Description
Join our award-winning luxury hotel in downtown Chicago and lead our exceptional guest experience team. We're urgently seeking a dynamic Hospitality Manager to oversee daily operations, elevate service standards, and drive guest satisfaction. This premium role offers competitive compensation, career advancement opportunities, and the chance to work in Chicago's vibrant hospitality scene. If you're passionate about creating memorable guest experiences and thrive in fast-paced environments, we want to meet you.
Responsibilities
- Manage and mentor 15+ hospitality team members including front desk, concierge, and housekeeping staff
- Develop and implement innovative guest experience strategies to exceed satisfaction targets
- Oversee daily operations including check-in/out processes, VIP guest handling, and complaint resolution
- Collaborate with sales and marketing teams to create customized packages and promotions
- Monitor and analyze operational metrics to identify improvement opportunities
- Ensure compliance with health/safety regulations and brand standards
- Coordinate with vendors and suppliers to maintain high-quality service levels
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5 years luxury hotel experience with 2+ years in management
- Proven track record of exceeding guest satisfaction metrics
- Advanced proficiency in PMS systems (Opera/Micros) and hotel management software
- Strong leadership skills with ability to train and motivate diverse teams
- Exceptional problem-solving abilities and crisis management experience
- Fluent English with additional language skills preferred
- Valid Illinois Food Handler's and Alcohol Service certification