Job Description
Join our award-winning luxury hotel team in the heart of Louisville! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. If you thrive in fast-paced environments and possess outstanding communication skills, this is your opportunity to shine in the hospitality industry. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Kentucky's premier destinations.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, billing inquiries, and guest requests with precision
- Resolve guest complaints promptly while maintaining brand standards
- Collaborate with housekeeping, maintenance, and management teams
- Maintain accurate records in property management systems
- Process payments and manage cash drawer operations
- Uphold strict hygiene and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution abilities
- Proficiency in property management software (e.g., Opera, Delphi)
- Strong multitasking skills under pressure
- Valid driver's license and reliable transportation
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Louisville attractions and services
- High school diploma or equivalent required