Job Description
Join our award-winning team at Grand Bay Hotel San Francisco, where luxury meets innovation! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of the city. As the first point of contact, you'll embody our commitment to exceptional service while managing seamless check-in/out processes. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location.
Responsibilities
- Deliver personalized guest check-in/out experiences using Opera property management system
- Resolve guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and maintenance for room readiness
- Process payments and manage cash/credit transactions accurately
- Execute upselling strategies for premium rooms and amenities
- Maintain meticulous documentation of guest preferences and special requests
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Expertise in Opera/Fidelio PMS systems
- Exceptional conflict resolution and multitasking abilities
- Valid CA Food Handler's Card (or willingness to obtain)
- Fluency in English; Spanish proficiency highly valued
- Flexibility to work nights, weekends, and holidays
- Professional appearance and polished communication skills