Job Description
Join our award-winning luxury hotel in the heart of Raleigh's bustling downtown! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and resolving concerns with finesse. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Manage room assignments and maximize occupancy rates
- Execute upselling techniques for room upgrades and amenities
- Maintain organized guest preference profiles
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid North Carolina hospitality certification
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends
- Basic knowledge of Raleigh tourism attractions