Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking dynamic professionals to manage our 24/7 operations with exceptional service and efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Illinois' premier hospitality destination. Our modern facility offers a collaborative environment where your people skills shine.
Responsibilities
- Manage guest check-ins/checkouts with speed and accuracy using our proprietary reservation system
- Address guest inquiries and resolve issues promptly to ensure 5-star satisfaction
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to optimize room availability
- Upsell hotel services and amenities to maximize revenue
- Maintain security protocols and safeguard guest information
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Flexibility to work nights, weekends, and holidays
- Basic computer literacy and data entry skills
- Professional appearance and positive attitude