Job Description
Join our award-winning Nashville team as a Night Shift Front Desk Agent! No hospitality experience required – we provide comprehensive training. This overnight role is perfect for night owls seeking a dynamic career in the heart of Music City. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Work in a vibrant environment where your customer service skills will shine while ensuring smooth operations during evening hours.
Responsibilities
- Check in/out guests efficiently with our hotel management system
- Handle guest inquiries and resolve issues with exceptional service
- Manage reservations and process payments accurately
- Maintain security protocols during overnight operations
- Coordinate with housekeeping and maintenance teams
- Prepare nightly reports and manage key inventory
Qualifications
- No prior experience required – we train all agents
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work independently during overnight shifts
- Problem-solving mindset and attention to detail
- Flexible availability for weekends and holidays