Job Description
Join our award-winning luxury hotel in the heart of San Diego! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. You'll be the first point of contact, ensuring seamless check-ins, managing reservations, and anticipating guest needs with warmth and professionalism. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment.
Responsibilities
- Handle check-in/check-out procedures efficiently using Opera property management system
- Manage room reservations and maximize occupancy through upselling strategies
- Resolve guest inquiries and complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid CA driver's license (if required for errands)
- Flexible availability including weekends/holidays
- Basic knowledge of San Diego attractions and services