Job Description
Join our dynamic team at Grand Hospitality Group as an Urgent Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in our luxury Atlanta property. This shift-based role requires flexibility and a commitment to hospitality excellence. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of downtown Atlanta. Immediate positions available – apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage cash drawer, and generate daily reports
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards and ensure lobby area remains immaculate
- Manage multi-line phone systems and manage communications
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta tourism and attractions
- High school diploma or equivalent required