Job Description
Join our award-winning hospitality team at the heart of Memphis! As a Front Desk Agent, you'll be the first point of contact for our esteemed guests, delivering exceptional service that creates memorable experiences. We're seeking passionate individuals with a commitment to excellence to join our dynamic hotel environment. Enjoy competitive pay, comprehensive training, and opportunities for growth within our renowned hotel chain. Perfect for career starters in the hospitality industry!
Responsibilities
- Warmly greet and check-in/check-out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries using PMS systems
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments, handle cash/credit transactions accurately
- Maintain detailed logs and reports for daily operations
- Collaborate with concierge team to enhance guest experiences
- Uphold brand standards through attentive service and cleanliness
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and interpersonal skills
- Proficient in basic computer applications (MS Office, PMS systems)
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including nights/weekends
- Professional appearance and positive attitude
- Valid Tennessee driver's license if required for errands